VP Hotel & Catering - Владивосток, Приморский край - резюме 21781

Tizani Amen

Дата: 19.06.2020

Город: Владивосток, Приморский край

Сфера деятельности: Туризм и гостиницы

Тип занятости: Постоянная

Опыт работы (лет): 20

Образование: Высшее

Текст резюме:

AMEN TIZANI St.Petersburg,Russia ▪ +7 921 340 6564 amentizani@gmail.com
Personal Details: 30/08/1972 ▪ Lebanese and Russian Male ▪ Married

Hotel Manager Profile
Hotel & Restaurant operations Management / Customer Satisfaction & Expansion / Team Management Process Improvement Initiatives / Documentation & Records Management / Budget Planning & Cost Reduction
Organised and detail-oriented professional with 20+ years of experience and demonstrated success in managing entire scope of Hotel and Restaurant operations to deliver exceptional customer services and achieve business and revenue growth. Performance-driven individual with proven track record of handling customer service operations, identifying and addressing diversified client needs, administering budgets and inventory, overseeing marketing and promotions, building impactful relationships with stakeholders, and recommending process improvements while complying with standard policies and procedural requirements.
An intuitive leader with strong ability to work in a team-oriented environment, developing multiple teams, and delivering effective trainings to improve staff potential and productivity, expand client base, and earn positive business reputation. Dual nationality holder with outstanding communication, interpersonal, negotiation, and problem-solving skills and ability to interact at multiple levels of the organisation.
Areas of Expertise: • Operations Management & Administration • Stakeholders Relationship Management • Workflow Planning & Implementation • Recruitment & Performance Management • Strategic Stock & Inventory Control • Customer Service Management • Project Management & Execution • Client Acquisition & Retention • Staff Training & Development • Team Building & Leadership
Professional Experience
Marriott International-Sheraton Abu Dhabi / Le Meridien – Abu Dhabi, UAE
Complex EAM F&B (2018 to Present)
Manage day-to-day operations of two hotels, including marketing and promotions, public relations, and community involvement to achieve maximum quality and service in accordance with standards and clients requirements by demonstrating effective organisational and leadership skills.
Selected Contributions: • Achieved business objectives and boosted company revenue by efficiently restructuring department and reorganising key positions. • Accomplished maximum customer satisfaction through identifying and addressing client needs, resolving their queries and complaints, and delivering exceptional services.
Autograph Collection by Marriott Boulevard Hotel – Baku, Azerbaijan
Director Food & Beverage (pre-opening) (2015 to 2018)
Oversaw daily hotel operations, such as team management, tasks assignments, budgets, inventory, forecasts, cost analysis, and financial plans to minimise expenses, drive success, and increase business revenue. Designed and implemented service and menu test for food and beverage workforce in a proficient manner.

Selected Contributions: • Earned recognition and praise from senior management for pre-opening of biggest hotel in country with 818 rooms and training team of 237 members on service standards, and leading and managing a team of 237 members for BAKU 2015; First European Olympic Games in Azerbaijan to achieve ultimate customer satisfaction. • Played an instrumental role in managing teams for multiple functions, including weddings, Christmas, golf events, corporate and club meetings, and charity events to accomplish successful execution of occasions.
Vinpearl Halong Bay Resort – Vietnam
Director of Food & Beverage (pre-opening) (2015)
Administered routine daily operations pertaining to F&B function with a world Class banqueting Events resources in region to enhance business reputation.
Selected Contributions: • Accomplished maximum customer satisfaction by identifying clients diversified needs, delivering exceptional service, and mentoring and managing a team of 100 staff members, three Restaurants, two Bars, and Room services to deliver excellent services and handle client queries in a professional manner. • Highly acknowledged by senior management for providing support in pre-opening luxury hotel in Vietnam.
Radisson Blu Resort & Congress Centre – Sochi, Russia
Director of Food & Beverage (2012 to 2015)
Collaborated with Chef and designed all menus and wine lists twice a year to deliver diverse list of food and beverages according to clients taste and demands. Facilitated in recruitment and hiring, provided necessary trainings, assigned tasks, and evaluated performance while scheduling for front of the house to improve productivity and efficiency. Utilised and programmed the Micros for all menu items and maintained the programs on daily basis. Maintained complete record of liquor inventory and ordered when required while handling price and costs in an effective manner.
Selected Contributions: • Supervised team of 200 members Sochi 2014, Winter Olympic Games while managing 508 rooms, three Restaurants, two Bars, Room Services, and biggest banqueting resources in Krasnodar Region. • Earned praise from senior management for pre-opening hotel of 504 rooms in FB department for the Olympic Games in Sochi 2014, hiring the best and professional team to serve the international Olympic committee and the Russian government, president of Russian federation.
Courtyard by Marriott – Irkutsk, Russian Federation
Executive Assistant Manager i/c Food and Beverage (2010 to 2012)
Selected Contribution: • Coordinated with general Manager for opening the first Marriott hotel in Cyberia and directed and trained the FB TEAM to provide outstanding customer services.
Additional experience as Assistant Director Food and Beverage and Food and Beverage Director at IHG Al Bustan Palace Muscat, Sultanate Oman, Assistant Food and Beverage Manager at Astoria Rocco Forte Hotel Saint Petersburg, Russia, and Restaurant and Bar Manager at Grand Hyatt Dubai, UAE.

Educational Background Master in International Economics • Saint Petersburg State Technical University – Saint Petersburg, Russia

Language Proficiencies
English (Fluent), Arabic (Fluent), Russian (Fluent)

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