Sales Operations Analyst - Москва - вакансия 7674400

Voximplant


Дата: 15.10.2020

Город: Москва

Сфера деятельности: Программисты, ИТ, телеком


Текст вакансии:


​​​​​​What is Voximplant? Voximplant is a serverless cloud communications platform that empowers business and developers to accelerate real-time voice, video and messaging solutions development worldwide. The company provides innovative real-time communication tools with full control over voice, video, and messaging. Its multifunctional serverless platform empowers developers to build scalable applications more quickly and cost effectively. Voximplant solutions help businesses to automate communication with customers to improve collaboration and customer experience. Since 2007, Voximplant spearheaded web-telephony service delivering its sophisticated technology to create the best in class cloud communications platform. Voximplant is the only СPaaS vendor provides gateway between telephony and Dialogflow enabling companies to utilise NLU and NLP & AI/ML to automate communications processes and improve CX experience. Voximplant has an extensive customer base across all industries around the globe. Who we are looking for:
Minimum 2 years experience in Systems Analysis or Sales Operations preferably in the IT environment; Bachelor's / Master's Degree in Maths, Economics, Computer Science or IT; Strong communication skills: ability to be on the same wave not only with business stakeholders but also with developers; Experience in Business Process modeling and implementation; Experience in Data Flow Management; Good knowledge of the following or similar tools (at least 50% of listed below): Salesforce, Hubspot, Marketo, Mailchimp, Zapier, Сlearbit, Zoominfo, Apollo.io, VisualCompliance, Instapage, Tilda.cc, Intercom, Drift, Deskpro; Strong Project Management skills ; Confident user of Draw.io, Mirro, Jira, Confluence; Advanced SQL knowledge; English level: Upper intermediate + PHP: an advantage
Duties:
Set up integrations between multiple systems (Company website, Voximplant Platform, CRM (Salesforce), Marketing automation Platform (Hubspot), Webchat (Intercom/Drift), HelpDesk (Deskpro) etс); Collect and analyze requirements from business stakeholders; Analyse & describe existing business processes (“AS-IS”); Build and implement new business processes (“TO-BE”); Set tasks for developers and prepare technical specifications and SoW; Advise developers & QA on identified errors; Track developers workflow; Develop guides & requirements for end users (business & technical support users), educate the end-users; Analyse the impact from the new tools & processes implementation on the Business Development performance.
We offer:
Dynamic environment and an amazing team to work with Comfortable office located within 5-minutes’ walk from Tulskaya metro station or 15-minutes’ walk from Shabolovskaya metro station 5/2 schedule Competitive package: fix basic + commission; all payments are official Paid-up lunch, free tea & coffee, fruits and snacks Health Insurance Full compliance with the Labor Code of the Russian Federation




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