Front Office Agent/Ночной администратор - Санкт-Петербург - вакансия 10946687

Hilton Hotels

Дата: 20.07.2021

Город: Санкт-Петербург

Сфера деятельности: Туризм и гостиницы

Зарплата: 30000 руб. / месяц

Текст вакансии:

Guest service agent (night shifts) geets and registers guests and provides prompt and courteous service. Guest service agent resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Responsibilities: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Greets customers immediately with a friendly and sincere welcome. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries Field guest complaints, conducting through research to develop the most effective solutions and negotiate results Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues Qualification standart: Previous experience in tourism and hospitality industry Experience of OPERA application is an advantage Good communication and interpersonal skills Diploma for Hospitality related studies desired Good command of English We offer: Competitive salary Social security and guaranties Free meals on duty, uniform Participating in opening hotel Staff transportation m.Moskovskaya Corporate trainings Career opportunities and professional development Associate rates in Hilton hotels Compensation for night hours (20%)

Контактное лицо: Королева Валерия

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